Insurance & Payment

We accept most insurance and AHCCCS plans.
Cash, credit card (Visa, American Express, Master Card and Discover), debit card, and personal checks (with proper identification).
We are working on that option for now you can call your clinic and our Front Desk operator can help you to process you payment.
Most services are covered, but we do recommend you contact your insurance company to verify your plan benefits. Below are a few suggested questions to ask:
Is your plan an HMO which requires an assigned PCP? If yes, verify Kids Kare Pediatrics and Family Kare is your assigned PCP.
Are preventive medicine visits (Well care) a covered service. If yes, what are the limitations?
Do I have a co-pay or deductible?
Is there additional patient responsibility if the services are provided after hours?

Well Visits

Unless your child is sick, children over age 3 are generally seen once a year for their annual check up. The easiest way to remember this is to schedule his/her visit around their birthday.
During your children’s first year of life, well visits are scheduled 3 days after birth, at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months and at 12 months.
During your child’s second year, well visits are scheduled for 15 months, 18 months and 24 months.
During your child’s third year, well visits are scheduled at 30 months and 36 months.
In the interest of continuity of care, we encourage you to schedule your well visits with your primary provider. If your child is sick, we cannot guarantee your provider will be available or on the schedule that day.

Requests for Forms, Records, Refills, Referrals

Contact your office and let them know what type of referral you need. When your referral is completed, you will be contacted by our office. This should be completed within 7-10 business days.
Contact your office and let them know what medication you need refilled and the phone number for your pharmacy.
Please go to our Forms & Policies section. Download the HIPPA FORM B (Medical Record Release form), fill it out and fax it to the office. Office fax numbers are listed under each office’s information. Nominal fees will apply for copies. Allow 1-2 weeks for processing.
Please contact our office with your request. Your form will be completed within 3-5 business days.
Contact the doctor’s office you are transferring from and request that the records be released to the Kids Kare Pediatrics and Family Kare office you are moving to.

Locations, Services & Appointments

We are open Monday to Friday and the hours vary per location.
The practice has 10 locations in distributed on West, Central and East Phoenix.
In addition to English, many of our providers and staff speak Spanish.
Yes. As a patient of Kids Kare Pediatrics and Family Kare, your child can be seen at any of our 10 locations. For example, if you’re traveling with your child who gets sick and you’re closer to a location other than your primary one, you can schedule an appointment for that office. It is recommended, however, that you pick one office as your primary location, where your primary provider and chart remain.
Yes, we accept walk ins, just keep on mind that will take you a longer wait time if the location you visit is busy at the time you are coming in. We encourage everyone to make an appointment. We have quick online access to scheduling sick and well appointments on our site.
You can schedule a “shot only” appointment by calling the office.
You can schedule well visits up to one year ahead of time.
We strive to get you in and out of your appointments as quickly as possible. If it’s a particular busy day with a lot of sick visits or emergencies, you may wait longer. If you are not committed to any particular provider, you can request an appointment with our ‘First Available’.Please note that the best time to schedule your visit is first thing in the morning or first thing after lunch.
Minor surgical procedures Hearing & vision testing Ear piercing from 3 months

Sick Care

Yes. All sick children will be seen on the same day if possible. If an appointment has not been scheduled and a patient walks in, they will be booked in the next available appointment time (which may be an alternate location or the following morning if there is not a medical emergency).
If your child is experiencing a life-threatening emergency, dial 9-1-1. If your child is sick, call your primary office.
Phone coverage is provided 24 hours a day, seven days a week. If your call is medical related, you will get a return call from an after hours pediatric nurse, or a physician assistant who will answer your questions. One of our providers will be reached if it is medically necessary.
  • Your child's age
  • What you are concerned about
  • How long it has been going on and has it been getting worse
  • What you have done about your child's illness
  • Your child's temperature
  • Your child's state of alertness
  • Your child's intake of fluids
  • Have your contact phone numbers ready so you can be called back if necessary
If your child is sick in the hospital, he/she will be visited by one of our affiliated hospitalists who will keep your pediatrician informed on his/her condition.